This study, produced within the Breaking Down Barriers knowledge agenda, explores how individuals with visual impairments navigate Zambia’s public transport system. Using observations and interviews with passengers, bus drivers, and a traffic officer in Kitwe, the research highlights the structural and attitudinal barriers that undermine safe and independent travel.
Key issues include the need for constant escorts due to unpredictable driver behaviour, lack of physical accessibility at stops and terminals, absence of audio announcements and clear signage, and insufficient support from bus crews. Participants also reported discrimination, stigma, and cases of sexual harassment, making public transport unsafe and unreliable for many visually impaired passengers.
The findings provide actionable guidance for policymakers and NGOs to improve accessibility, staff training, infrastructure, and protection from discrimination.